Forerunner 110 malfunctio
7:41 AM (3 hours ago)
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Dear Garmin,
I am training for an Ironman, and suffice it to say my Forerunner 110 has been my best friend for the last 6 months or so. Unfortunately, as of late my best friend has turned against me. On a 14 mile run a few weeks ago it went blank when I hit the start button (in spite of a fully charged battery), and remained blank until I was able to plug it in hours later. Then yesterday, on a 20 mile run on an out-of-town trip, 6 minutes into the run I hit the timer stop button at a stoplight. Immediately the screen froze and the watch started emitting an extremely high-pitched buzzing. I pushed every available button, but nothing would make the watch start again; but worse yet, nothing would stop the buzzing. Since I don't run with a teeny tiny screwdriver, I was at a loss for what to do. I now had no way of knowing how far or fast I was going, but I also had no idea what time it was. I had to stop my run and pull out my cell phone periodically to get an idea of how long I had been running. I ran for 3.5 hours. Have you ever run for 3.5 hours with a high-pitched buzzing in your ear?!?! Upon my return to my hotel I plugged the watch in, hoping that would reset it. But to no avail! It continued to buzz! I had to wrap the buzzing watch in several layers of clothing and stuff it deep inside my luggage to muffle the sound that I had no way of stopping.
Upon returning home, my first instinct was to place the watch on my driveway, then roll over it with my car. However, I assumed that would void the warranty, and the truth is I would really miss my formerly reliable little Garmin running buddy. So imagine my chagrin to log on to the Garmin website to discover that--after running 20 miles with that buzzing in my ear, not to mention having no recorded data for my final long run after 10 months of training--my less-than-2-year-old Forerunner 110 apparently only has a 1 year warranty. Had I known that, I would have tossed it into the ocean 7 minutes into yesterday's run! But it didn't occur to me that it could only be guaranteed for a year, because when someone buys a quality watch they expect to be able to use it reliably for years to come. Who would spend $150 on a GPS running watch if they thought it would only work for a couple years, at best??
I hope you can offer some assistance in this area, and that my Forerunner 110 and I can still have a long, happy, mutually fulfilling life together.
I look forward to hearing from you.
Kari de Jong
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